What are Service Alerts? 📢
Ambassadors now have the option to add Service Alerts to the app via the Editor. These alerts are displayed to inform users about any irregularities in normal service.
Note: If you are a current Ambassador and would like more information on adding service alerts in your city, please speak with your region’s Moovit Team member. 👥🛰️
🛠️ Accessing the Tool
- In the Editor menu, click on Service Alerts. ⚠️ From this page, you can create, edit, or delete existing alerts. 📂
- Click "Add" to create a new Service Alert or "Edit" to modify an existing one. ➕✏️
📝 Creating or Editing an Alert
When setting up an alert, you will need to define the following fields:
- Alert Type: Choose the type of alert that will be displayed (No service, modified service, delays, etc.). 🚨
- Start: Start date and time when the change actually takes place. 📅🛫
- End: After this time, the alert will no longer appear in the app. 🏁
- Note: The time follows your local time. 🕒
- Display: Choose how many days prior to the start date the alert should appear in the app. 🗓️👀
- Type (Scope): Define the level of the alert:
- City alert: Valid for the whole city. 🏙️
- Agency alert: Valid for a specific agency in general. 🏢
- Line alert: Valid only for specific line(s). 🚌
- Project/Agency/Lines: Select the specific entities affected by the alert. ✅
- Title: The headline of your alert. 🎯
- Message: The main text. You can insert images by dragging & dropping or pasting them. 🖼️✍️
- Pro-tip: Resize images so they aren't larger than the text field. 📐
🚫 Do not add:
- Links: Do not include links to websites other than Moovit. Do not redirect users to websites other than Moovit. 🔗❌
- Name signature: It is not necessary to sign your name at the end. Your name is already automatically mentioned at the end of the alert, your Editor username. ✍️❌
- Apology: Moovit is an application that transmits information and not the transit agency itself. Therefore, do not write "We apologize for the inconvenience, delays, etc." 🙇♂️❌
✍️ Writing Tips
If Moovit were a person, it would be: intelligent, careful, kind, and patient. The way you write needs to reflect this personality. To fit this, consider:
- Avoid exclamation points (!): even if the communication is urgent or important, don't use exclamation points or capital letters. This can be considered an aggressive way of speaking. 🗣️🛑
- Be kind, not intrusive: there's a fine line between kindness and intrusiveness; communication needs to be direct, effective, and kind, not intimate. 👋
- Get the tone right: be informative and clear. Use simple words that everyone knows. Don't use slang or jargon. Prefer short, direct sentences. Avoid adjectives; report what is happening in the simplest way possible. Don't deduce or evaluate. 🎯
- Report only what is necessary: Less is more, because the user needs to assimilate the information quickly. ⚡
- Source attribution: Remember to include the name of the information source. (Name of the Website/Agency, without links) Using information without proper attribution can lead to legal issues 📋⚖️
❓ If you’re not sure what type of alert to use...
Choose the category that best fits the situation:
- No service: The line is not running. 🚫
- Reduced service: The line is running on a reduced schedule. 📉
- Significant delays: There are major delays on the line. ⏳🐢
- Detour: The line is taking a different route than normal. ↩️
- Additional service: The line has extra operating times. ➕🚌
- Modified service: The line has been modified. ⚙️
- Stop moved: A stop on a specific line has been relocated. 🛑➡️📍
- Good service: To announce when a line is back to operating as usual. ✅✨
- Other: If none of the other options are relevant. 📁
To modify an existing service alert, locate the specific alert in the list and then select the "edit" button.