Can I continue using my Rav-Kav?
Yes, but please be aware they are two separate payment methods that are not synced. The advantage of registering to the service is that you can pay-as-you-go and can validate your rides when you don’t have your Rav-Kav with you or if it has no credit.
I’d like to complain about the service I got, how can I do that?
If you got poor or offensive service from a driver, or you’re not pleased with the quality of the service or if there’s any other issue with the transit agency, please contact using this online form. Alternatively send a letter to: POB 867, Jerusalem or a fax to 03-6849876. Contact the call center at *8787 to get status updates on your enquiry.
I lost something on the bus. What can I do?
Contact the bus company. If you don’t know which company the bus you boarded belongs to - contact the information center at *8787.