How are the fares calculated in the new service
The new pricing method was created by the Ministry of Transport and the Ministry of Finance. There will be six national ride fares, based on ride distance and means of transportation (bus or train), up to a maximum daily cap. This means that anyone who takes rides which cost more than the daily limit, will not have to pay extra – and will actually get discount.
For example, let's say you went from Tel Aviv to Jerusalem, then took another line inside Tel Aviv, and went back, using the same route. This means you took 2 city buses (up to 15 km - 5.90 ILS for each ride) and 2 intercity buses (up to 55 km - 15 ILS for each ride), the total fare for this scenario without the app is 41.80 ILS.
Since you have a Daily Cap - you’ll only be charged 28 ILS, as that’s the maximum fare for rides up to 55 km long. So in this example, using the new service in the app will save about a third of the cost!
In addition to the daily cap, there’s also a monthly cap, for rides that cost in total over 200 ILS.
Will I know how much I’ll pay each month?
No. Passengers pay for their rides only at the end of the month, depending on how many rides they’ve taken, how far they’ve gone, which type of public transit they’ve used (Bus, train, Metronit, etc), and the discounts they’re entitled to based on their rider profiles. The sums are calculated retroactively, based on the total fare of daily single rides, compared to the daily cap. The charge will be the lowest of the two.
Will using the new service make my rides cheaper?
Possibly. The main benefit of the new service is to pay only for rides that were actually taken - retroactively, not in advance like you’d do with a Rav-Kav. In some of the cases this service will lower the cost of your monthly rides, but in other instances the final charge might be the same or even greater than using a monthly pass or stored value.
However, unlike pre-paid monthly or weekly passes on Rav-Kav, if for some reason you couldn’t ride this week or month - you won’t have to pay.
Will the new service allow me to enjoy discounts of prepaid monthly or weekly passes?
The new service is retroactive - based on discounts for daily and monthly caps - only for the rides that were actually taken. This means that discounts for prepaid passes are not included in the service.
Having said that, it’s important to know that the monthly charge might be lower than usual anyway, since the final charge is based on rides taken throughout the month.
Are there discounts for specific groups in the new service?
There are several groups that are eligible for discounts on single rides.
Is it possible to combine several apps to pay less for the rides?
No. The monthly cap calculations for each rider are done separately on each app.
Is the “90 minute free transfer” valid here too?
Yes. you can get free transfers for 90 minutes within a 15 km radius of the first departure point, in all means of transit.
When will I be charged for my rides?
If you have a regular credit card you’ll be charged on the date you’ve chosen with your credit card provider. People who have debit cards will be charged at the end of each day.
I’ve changed my ride destination during the ride, will the fare change?
If the new destination is farther away than the original one - validate the ride again and choose the new destination. The fare will adjust accordingly.
If the new destination is closer than the original one - ask for a refund using the form in the app: go to the side menu, tap “Feedback”, choose Payments and disputes as your feedback type, and fill in the form.