A: We accept payments via credit card, G-PAY, and Apply Pay.
Q: After booking online, when will I get my ticket?
A: Your ticket will be sent to your email and can be found under the Tickets tab on the app.
Q: Is a paper ticket necessary?
A: No, you can present your digital ticket on your screen to the conductor or use it for scanning whenever required.
Q: Who should I contact if I need immediate assistance before traveling?
A: Our dedicated support team is available at booking-support@distribusion.com. Remember, details about luggage allowance, ticket validity, and departure points are listed on your ticket.
Q: Will I be notified about disruptions to my journey?
A: Yes, we'll send you an email if your journey is delayed or canceled.
Q: What's the process for canceling my booking?
A: For cancellable tickets, you can process your cancellation directly through your online account.
Q: What are my options if my journey is disrupted?
A: We apologize for any inconvenience caused. If you experience severe delays or cancellations and haven't heard from us, please contact our support team at booking-support@distribusion.com.
Q: What's the refund policy for missed departures? A: Tickets are not refundable once the trip has departed, even if they have not been used.
